If for any reason your purchase does not satisfy you, simply return the item for a prompt, full refund or exchange. Send to the address below. Please include the packing slip that came with your item or a note with your name, address, and reason for the return. Once we have received your package, we'll send you a replacement or a full merchandise refund.
Gift Exchange: If you are returning an item received as a gift, you may exchange it for any item of equal value.
Please return all items purchased from our UK Store to:
NGS c/o Activair U.K Ltd
Unit 1, Action Court
Middlesex TW15 1XS
If you purchased from our U.S. Store, please send all product returns to:
National Geographic Catalog/Online Returns
5510 E. Holmes Road
Memphis, TN 38118
If you have any questions or concerns about your exchange or return, please click here to contact us.